![]() We also do not accept returns for hazardous materials, flammable liquids, or gases. Should there be issues with sizing or preference, the purchase can be exchanged, under the terms and conditions of our Exchange Policy below.Ĭertain types of items cannot be returned, like perishable goods (such as food, vitamins and supplements), custom products (such as special orders or personalized items), fashion accessories that are for pierced ears, and personal care goods (such as skincare and beauty products). We can opt to replace the damaged item with the same one, or you can replace it with another item. Please inspect all items upon receiving your item and contact us immediately if the item is defective, damaged or if you received the wrong item(s), so that we can evaluate the issue. If you paid partially, we will also partially fulfill your order based on the total amount of products your payment can cover. If the payment hasn’t been fully settled within that time, your order will be cancelled. You have 72 hours to complete your purchase. How long do I have to settle payment before my order is cancelled? We have different payment channels available: You may pick your orders up at our physical store located at 2F Piazza Elesia, Gov. We offer same day delivery for Cebu buyers. Larger packages may incur additional shipping charges. You may see the calculated shipping fee upon check out. Shipping fee will depend on the size and weight of the items and the location of the delivery. For special requests, kindly email much is shipping? We recommend that you review order details before checking out. Unfortunately, we cannot make changes to your order once it’s been confirmed. You may track it using our third party logistics partner which will be provided to you. The second fulfillment email sent to you will contain a tracking number for your reference. A second email will be sent to you once order has been fulfilled and on its way to you. It will contain your Order # and shipping details. Your order is confirmed once payment has been received and an email confirmation has been sent. Luzon, Visayas, Mindanao - 5-7 working days.These are for products that are not customized and are readily-available. Non-working days include Sundays, and Public Holidays. Our standard delivery times are summarized below. Therefore perishable goods such as food and drink cannot be returned.įor reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.Please check the Shipping & Returns Policy below before processing your order. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and we will exchange it for one of the same title. Refunds and exchanges cannot be given against Audio/DVD and Computer Games. To qualify for a refund or replacement, products need to be complete with all components and original packaging. If you are not happy with a purchase you make at our stores, simply return it in its original condition, with proof of purchase, within 30 days and we’ll give you a full refund or replacement.*Ĭustomers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided.
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